FAQ
Once you have decided on buying a product, click “Add to Cart” to place it in the bag. Continue your shopping until you are done selecting items to buy. To view your selections, click the “Bag” icon appearing on the top right of your desktop screen. If you are happy with your selections, apply any reward points, coupons, or a gift card in your possession. Click “Checkout”. If you’re a registered user, enter or select the shipping and billing address or register an account before continuing. You can also complete the purchase of the selected items as a Guest user by filling in the required details on the Checkout page. Select a payment method of your choice and click “Place My Order”.
No. You do not have to set up an account to place an order. You can opt to complete your purchase of items as a Guest user. Just follow the same steps as above to place an order.
Click “Sign In” to open the Sign In page. Click on Forgot password and enter your registered email id. You will receive an email to reset your password.
As of Mon Tresor’s official online store, we guarantee the authenticity of every item sold by us. All items sold on this website are delivered with a warranty card inside the packaging.
Most of the products we offer are available in free size. We request you to kindly check the measurement specification for the ring size guide for rings to find your perfect fit. For further queries on sizing and fit you can WhatsApp us on – +91 98450 07080 / +91 9820835733 or simply email us at online@montresor.co.in
While we have made every effort to display colors of the products appear as accurately as possible on the site, we cannot guarantee that your monitor or screen’s display of any color will be completely accurate, as computer monitors and screens of electronic devices vary. Some products may also appear smaller or larger than their image displayed on the site.
All items are in stock unless ‘out of stock’ is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, please email online@montresor.co.in to find out if there is replenishment for that item.
Unfortunately, our one-of-a-kind items do not come back in stock. If the product you wish to purchase is out of stock, please email online@montresor.co.in to find out if there is a backorder for that item (you will need to be a registered user).
We accept payments via Razor Pay. Bank transfers are accepted upon special request. If you are not able to make a payment via the above-listed methods, please send us an e-mail at online@montresor.co.in and we will send you options to pay.
For your security, we do not save credit card details. We hope you understand that this is a valuable precaution designed to protect your personal information.
We can only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, we request you to place separate orders for each address.
Unfortunately, we are unable to redirect orders once your items have been dispatched.
You may add items to an existing order provided we have not yet dispatched it. If we have already dispatched your package, you will need to make a new order.
After placing an order, you will be sent an email confirming that it has been received. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will only charge your credit card for the value of the items in stock.
For Indian Customers.
Product prices displayed are inclusive of all taxes and duties.
For International Customers.
Product Prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.
All items from Mon Tresor are insured against theft and accidental damage whilst in transit to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
If your box is damaged upon arrival, we recommend that you either refuse the delivery or make a note when signing for it that you are accepting a damaged box.
Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorize packages to be delivered without a signature.
Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting MY ACCOUNT followed by ORDER STATUS.
We aim to dispatch all orders within 24 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, Mon Tresor is not responsible for any delays caused by destination customs clearance processes. Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting MY ACCOUNT followed by ORDER STATUS. If you are not registered, sign up now so you can track future orders.
Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this. To register at Mon Tresor, we will need to know your name, mailing address, and email address. When processing your order online we require your billing address, shipping address, telephone number, credit card number, and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order.
A cookie is a piece of information that is stored on your computer’s hard drive by your web browser which tracks your movements within websites. We use cookies to keep track of how often you visit our website, the contents of your shopping bag, previous purchases, and to deliver content specific to your interests. They are designed to assist your shopping and are therefore nothing to worry about. Most browsers are automatically set up to accept cookies, but usually, you can alter the settings of your browser to prevent automatic acceptance.